Finding the best car insurance often means looking for an affordable policy, but you should also consider the quality of service you receive. Afterall, the best company is one that will be there when you need it.
Our Best Car Insurance Companies for 2022 use pricing data and real customer feedback to help you find the best car insurance company for you
What Is the Best Car Insurance Company?
USAA is the best car insurance company, but you need to have a military affiliation to get it. If you don’t qualify for USAA, State Farm is the second-best auto insurer according to our data.
We asked real customers from nine of the top auto insurance companies across the country about their experiences. Their feedback provides valuable insight on how well these companies serve their customers, which can help you decide on the insurance company that most deserves your business.
We used this survey to identify the best insurance company in the country, as well as the best companies in the areas of customer service, claims handling and customer loyalty. It also identifies the insurers that are most likely to be renewed and recommended by their policyholders.
Top Ranked Car Insurance Companies
4.5U.S. News Rating
USAA is the best car insurance company we found. In our survey, USAA customers say they are very satisfied with this insurance provider’s customer service. They also love the company’s easy process for filing a claim, as well as the frequent updates on the status of claims.
The only negative we could find for this company is its limited availability. USAA only offers its services to veterans, members of the military and their families. As a result, many consumers won’t qualify for insurance from USAA.
2. State Farm
4.1U.S. News Rating
State Farm makes it easy to file a claim, according to most survey respondents, many of whom plan to renew their policy. State Farm is also the best auto insurance company if you do not have a military affiliation.
State Farm earned slightly lower marks when we asked if customers were satisfied with the company’s status updates during the claims process. Drivers insured through State Farm reported that the company is a good value overall.
4.1U.S. News Rating
Geico is the third-best car insurance company in our rankings. Consumers who have filed a claim generally agree that Geico makes the process easy. Most survey respondents also report that they plan to renew their policy, and that they’re likely to recommend Geico to family and friends. However, Geico scored lower than some competitors in terms of value, despite the fact that it offers low rates and good overall customer service.
4.1U.S. News Rating
Nationwide generally earns good scores across the board, though it didn’t stand out in any one area as being notably better than the competition. Nationwide has some downsides that keep it from breaking into the top three car insurance companies in our rankings. Some respondents indicated that they were not satisfied with Nationwide’s status updates during the claims process or with how their claims were resolved.
4.0U.S. News Rating
Farmers lands squarely in the middle of our rankings. Respondents in our survey gave this insurer decent scores in terms of satisfaction with the claims process, customer service and value. However, Farmers’ scores dropped a bit lower when we asked if drivers would recommend the company to friends or family, which indicates mediocre overall satisfaction.
6. American Family
4.0U.S. News Rating
American Family is at the bottom when it comes to survey respondents’ satisfaction with how their claims were resolved. Still, American Family enjoys good loyalty from its customers. This company ranked near the top of the list in terms of customers who said they were likely to renew their policies. American Family’s policyholders are also likely to recommend the company to friends and family.
3.8U.S. News Rating
Flo, Progressive’s perky pitchwoman, might be No. 1 in the heart of advertisers, but Progressive is the No. 7 insurance company on our list. This insurer earns its highest scores for the ease of filing a claim and customer service. However, Progressive still trails behind most competitors in these areas. Many rival companies earn higher satisfaction ratings in terms of value, and a higher percentage of Progressive customers plan not to renew than any other company.
3.8U.S. News Rating
As you might expect from a low-ranked insurer, Travelers customers did not report high satisfaction in most areas measured by our survey.
Drivers who file claims with Travelers are not pleased with the way that they are resolved, and many don’t think Travelers offers a good value. Interestingly, Travelers earned a decent score when we asked if people would recommend it to friends or family, but it earned a low rating when we asked if they themselves would renew their policies.
3.7U.S. News Rating
The majority of respondents who had filed a claim with Allstate said they were satisfied with the ease of that process, but indicated dissatisfaction in most other areas. Allstate has higher rates than the other companies in our rankings, which results in low perceived value. Additionally, Allstate customers are less likely to renew their policies when compared with customers of rival insurance companies.
Who Has the Best Car Insurance?
In addition to determining the best car insurance companies overall, our survey helped us determine how these companies stack up in five key areas. We identified the companies with the best customer service, claims handling and customer loyalty. We also noted the companies that policyholders are most likely to renew with or recommend to a friend.
USAA swept all five of these subrankings in addition to taking the top spot in our overall ranking for the Best Car Insurance Company. However, not all policyholders will meet USAA’s membership requirements. For that reason, we’ve identified the runner-up in each category so that all consumers can learn about the best option in each of these areas.
We asked policyholders to rate their experiences with their insurance companies on a five-point scale and explain their reasoning. Respondents were split into two groups, those who opened a policy in the last five years and those who filed a claim. The latter group was asked additional questions about their satisfaction with the process during and after filing the claim, as well as their satisfaction with how the claim was handled.
This information was compiled into the subrankings below to determine the company with the best customer satisfaction in specific areas.
Best for Customer Service: State Farm
If you don’t qualify for USAA but customer service is your top priority, check out State Farm. Our survey shows that State Farm customers are generally happier than customers of rival companies.
One of State Farm’s specific advantages is that many areas have local offices. This provides a more personal customer service environment when compared against insurers that offer primarily phone- and web-based interaction. One survey respondent noted, “I know if I ever have a problem, I can visit their office and speak face to face with an actual person who is a member and supporter of our community.”
Best for Claims Handling: Nationwide
The best possible outcome with car insurance is that you’ll never have to use it, but that’s unlikely. When it comes time to file a claim, Nationwide is the best choice for consumers who want a claims process that’s as pain-free as possible. Of survey respondents who had filed a claim with Nationwide, 76% were completely satisfied with the ease of claims filing, 62% were completely satisfied with claim status updates, and 74% were completely satisfied with the claim’s resolution.
Best for Customer Loyalty: State Farm
Our survey’s scoring methodology measures customer loyalty based on the answers to a range of questions. After USAA, State Farm enjoys the best customer loyalty of the companies in our rankings, with generally high scores and positive customer feedback. Survey respondents noted competitive rates and good customer service as highlights of the State Farm experience.
Most Likely to be Recommended: Geico
Our survey shows that Geico customers are most likely to recommend this company to friends and family. This is an excellent measure of overall customer satisfaction. About 41% of survey respondents who had not filed a claim said they’d be very likely to recommend Geico, and of those who had filed a claim, that number went up to 49%.
Most Likely to be Renewed: State Farm
If a car insurance company retains most of its customers at policy renewal time, it’s doing something right. Our survey shows that aside from USAA, State Farm is best at customer retention, which indicates high satisfaction. About 61% of State Farm customers who filed a claim are very likely to renew their policy, and another 20% reported that they are likely to renew.
How Much Car Insurance Do I Need?
To find the right amount of coverage for you, consider the following:
- Legal requirements. Most states set minimum insurance requirements. Generally this includes liability insurance, but some states also require drivers to purchase other types of coverage, including personal injury protection (PIP), uninsured/underinsured motorist insurance, and medical payments coverage (MedPay).
- Financing requirements. If you make monthly payments on your vehicle, your lender or lessor will likely require you to carry a specific amount and type of coverage.
- Asset protection. Once you meet any of the requirements above, the next thing to consider is your assets. It’s generally a good idea to purchase enough coverage to protect your assets (e.g., home, car, savings, etc.) in the event you’re legally responsible for an accident.
Frequently Asked Questions
Who are the top car insurance companies?
The top car insurance companies for customer satisfaction are USAA and Geico. In terms of market share, the top car insurance companies are State Farm, Geico and Progressive.
Who has the best car insurance?
USAA has the best car insurance, though State Farm is the best car insurance company for people who do not meet USAA’s membership requirements.
Who has the cheapest car insurance?
USAA has the cheapest car insurance. If you do not qualify for membership with USAA, Geico and State Farm offer the cheapest rates for most drivers.
How much car insurance do I need?
You need enough car insurance to meet the minimum coverage requirements required by the laws in your state, and you may need additional insurance depending on your situation.
How do I find the best car insurance?
The best car insurance provides good customer service at affordable rates. Our rankings and reviews show what nine of the top national car insurance companies charge to different types of customers, as well as insight from real customers of these companies.
The Best Car Insurance Companies
- USAA 4.45 out of 5
- State Farm 4.11 out of 5
- Geico 4.08 out of 5
- Nationwide 4.06 out of 5
- Farmers 3.96 out of 5
- American Family 3.95 out of 5
- Progressive 3.77 out of 5
- Travelers 3.76 out of 5
- Allstate 3.66 out of 5
Methodology: How We Found the Best Car Insurance Companies and Collected Our Rates
We surveyed 4,806 consumers who filed a car insurance claim in the last five years, asking questions about their car insurance company. These questions covered satisfaction with the ease of filing a claim, customer service, claim status communication, claim resolution, and overall value. We also asked whether they’d recommend the company and if they planned to renew their policy. We used their responses to build our Best Car Insurance Companies ranking.
To get comparative insurance rates for this study, U.S. News worked with Quadrant Information Services to analyze a report of insurance rates in all 50 states from most of the largest national car insurance companies, though not every company operates in every state. Quadrant obtained publicly available rate data that car insurers file with state regulators. Our study rates are based on profiles for both male and female drivers aged 25, 35, and 60. Vehicles used include the 2015 Honda Civic, 2015 Toyota RAV4, and 2015 Ford F-150, with annual mileage ranging from 6,000 and 12,000. Three car insurance coverage levels were used, as were credit tiers of good, fair, and poor. Clean driving records, as well as records with one accident, one speeding violation, or one DUI were also used in the calculations of certain driver archetypes.
To get the study rates shown here, we computed the mean rate for male and female drivers ages 25, 35, and 60 who drive 12,000 miles per year, have medium coverage, good credit, and a clean driving record. The rates shown here are for comparative purposes only and should not be considered “average” rates available by individual insurers. Because car insurance rates are based on individual factors, your car insurance rates will differ from the rates shown here.